Listening, Summarising and Questioning - The Simple, Effective Skills of Conflict Resolution
Do you want to help someone involved in a conflict or other difficulty. These are the simple but effective skills you need.
An e-booklet drawn from the Communication and Conflict website explaining the skills used to support others in resolving their disputes and other difficult situations.
This is an e-booklet describing the skills used by Mediators to help people resolve their disputes. If you know someone who is involved in a dispute or having some other personal difficulty, this booklet will help you to practise the most effective way of supporting them in resolving their situation.
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